Resolved after 14 hours 20 minutes, on July 17, 2025.
Starting at approximately 1:10 PM CDT system performance degradation was detected. Our team started to investigate the issue and mitigation steps were taken to restore system performance. By 2:05 PM CDT system performance was stabilized. Investigation to the root cause was ongoing. By end of business the root cause was identified, and work was started on a solution. On 7/18 a hotfix was completed at approximately 3:30 to implement the solution.
Update timeline
- resolved Jul 22, 2025, 07:50 PM UTC
Degraded system performance has been detected.
- postmortem Jul 22, 2025, 07:50 PM UTC
Starting at approximately 1:10 PM CDT system performance degradation was detected. Our team started to investigate the issue and mitigation steps were taken to restore system performance. By 2:05 PM CDT system performance was stabilized. Investigation to the root cause was ongoing. By end of business the root cause was identified, and work was started on a solution. On 7/18 a hotfix was completed at approximately 3:30 to implement the solution.
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