Snowflake Real Time Data Not Syncing

Update timeline

1. investigating Feb 28, 2025, 03:32 PM UTC

   Due to an issue with Snowflake's database connector, real-time data is not being ingested into Snowflake as of 9 PM UTC, February 26, 2025. All historical data remains available. We are actively working with Snowflake to resolve the issue. Real-time data is available through the API.

2. investigating Mar 05, 2025, 12:04 AM UTC

   Real time data sync to Snowflake remains unavailable due to issues with the Snowflake connector. Snowflake has assured us a fix is incoming by the end of next week. In the meantime, we are exploring other data streaming platforms to reliably ingest our data into Snowflake.

3. investigating Mar 06, 2025, 09:35 PM UTC

   We have implemented an alternative syncing solution and are adding tables to the existing share one by one. Please reach out to [email protected] if you have specific requests for prioritization.

4. investigating Mar 10, 2025, 02:30 PM UTC

   New data is syncing for 80% of the tables. Incremental live data may be delayed a few hours for these tables while we continue to work on backfilling the remaining 20% of datasets.

5. resolved Mar 18, 2025, 12:48 AM UTC

   Data is currently syncing in near-real-time for 95% of datasets. If you are experiencing any issues, please reach out to us directly at [email protected]. A detailed post-mortem will be shared directly with impacted customers upon resolution and full analysis of the issues. Thank you for your patience as we resolved this matter.