Resolved after 3 hours 11 minutes, affecting Adobe Acrobat Sign, on October 27, 2026.
Adobe has resolved their issues with Acrobat Sign as of 3:22 PM EDT. We are closing our incident as well.
Affected components
Update timeline
- investigating Oct 27, 2026, 04:51 PM UTC
Adobe is experiencing an incident with Core Services, which is causing issues with document signing. We are monitoring this incident.
- monitoring Oct 27, 2026, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 27, 2026, 05:26 PM UTC
We're aware that some customers in North America may see delays or errors when sending offer letters for e-signature with Adobe Acrobat Sign. The Adobe preparation window may load slowly or not finish loading, and resending may not resolve it. This is caused by an issue on Adobe's side that is slowing down document processing for Acrobat Sign in North America. Adobe is investigating, and you can follow their updates on the Adobe status page (Adobe Acrobat Sign, issue #202610270039). Other Greenhouse features are not affected, and offers that were already sent are not affected. We recommend waiting before trying again, because repeated attempts can create duplicate drafts. We'll update this page as Adobe makes progress.
- resolved Oct 27, 2026, 08:03 PM UTC
Adobe has resolved their issues with Acrobat Sign as of 3:22 PM EDT. We are closing our incident as well.
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