Green Cloud Technologies incident

11:11 DRaaS for Zerto - Investigating Possible Service Disruption - Atlanta

Resolved after 9 hours 33 minutes, affecting DRaaS with Zerto - Atlanta, GA and DRaaS with Zerto - Phoenix, AZ, on January 3, 2025.

monitoring Jan 03, 2025, 07:31 AM UTC

11:11's Cloud Infrastructure team identified aservice disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. During the impacted time, customers with replication in ATL may have experienced replication failures. Engineers have completed the fix for this issue, and the team is monitoring to ensure all replications are completing successfully.

Started
Jan 03, 2025, 04:55 AM UTC
Resolved
Jan 03, 2025, 02:28 PM UTC
Duration
9h 33m
Detected by Pingoru
Jan 03, 2025, 04:55 AM UTC

Affected components

DRaaS with Zerto - Atlanta, GADRaaS with Zerto - Phoenix, AZ

Update timeline

  1. investigating Jan 03, 2025, 04:55 AM UTC

    11:11's Cloud Infrastructure team is investigating a possible service disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. More details will be provided in updates as information becomes available.

  2. investigating Jan 03, 2025, 06:10 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 03, 2025, 07:31 AM UTC

    11:11's Cloud Infrastructure team identified aservice disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. During the impacted time, customers with replication in ATL may have experienced replication failures. Engineers have completed the fix for this issue, and the team is monitoring to ensure all replications are completing successfully.

  4. resolved Jan 03, 2025, 02:28 PM UTC

    This incident has been resolved.

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