Resolved after 1 day 3 hours, affecting IaaS - Greenville, SC, on June 10, 2025.
The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Affected components
Update timeline
- investigating Jun 10, 2025, 05:55 PM UTC
Engineers are aware of an issue current in the GSP datacenter and are currently investigating.
- identified Jun 10, 2025, 07:08 PM UTC
11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.
- identified Jun 10, 2025, 08:21 PM UTC
11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.
- monitoring Jun 10, 2025, 09:51 PM UTC
11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.
- resolved Jun 11, 2025, 09:37 PM UTC
The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
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