Green Cloud Technologies incident

11:11 Systems - Support Ticket Generation Issues - 8/18/2025

Resolved after 20 hours 18 minutes, affecting Network - Greenville, SC and DaaS - Greenville, SC and 1 more, on August 18, 2025.

resolved Aug 19, 2025, 03:54 PM UTC

Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

Started: Aug 18, 2025, 07:35 PM UTC
Resolved: Aug 19, 2025, 03:54 PM UTC
Duration: 20h 18m
Detected by Pingoru: Aug 18, 2025, 07:35 PM UTC

Affected components

Network - Greenville, SCDaaS - Greenville, SCBaaS with Veeam - Greenville, SCDRaaS with Zerto - Atlanta, GAOffice 365 BaaS - Atlanta, GABaaS with Ransomware Protection - West-1Private Cloud - Atlanta, GAManaged FirewallSecure Object Storage - East-1IaaS - Nashville, TN

Update timeline

investigating Aug 18, 2025, 07:35 PM UTC

We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.
resolved Aug 19, 2025, 03:54 PM UTC

Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

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