Great Minds Affirm incident

PowerPoint Presentations Failing to Load on the Digital Platform

Resolved after 2 hours 32 minutes, affecting Digital Platform, on October 16, 2026.

monitoring Oct 16, 2026, 03:13 PM UTC

The third-party services impacting PowerPoint presentations within the Digital Platform have been restored, and presentations are now loading as expected. Great Minds will continue to monitor the platform to ensure functionality remains stable. We will provide additional updates if needed.

Started
Oct 16, 2026, 01:32 PM UTC
Resolved
Oct 16, 2026, 04:04 PM UTC
Duration
2h 32m
Detected by Pingoru
Oct 16, 2026, 01:32 PM UTC

Affected components

Digital Platform

Update timeline

  1. investigating Oct 16, 2026, 01:32 PM UTC

    Great Minds is currently investigating an issue preventing PowerPoint presentations from loading within the Digital Platform. The issue appears to be related to a third-party service used to display presentations. Our team is actively investigating and working toward a resolution. Updates will be provided as more information becomes available.

  2. identified Oct 16, 2026, 02:32 PM UTC

    Great Minds has identified an alternative solution to restore PowerPoint presentation functionality within the Digital Platform. Our team is currently implementing and testing this solution to ensure presentations load as expected. We will provide additional updates as progress continues.

  3. monitoring Oct 16, 2026, 03:13 PM UTC

    The third-party services impacting PowerPoint presentations within the Digital Platform have been restored, and presentations are now loading as expected. Great Minds will continue to monitor the platform to ensure functionality remains stable. We will provide additional updates if needed.

  4. resolved Oct 16, 2026, 04:04 PM UTC

    This incident has been resolved.

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