Grafana incident

Cannot access dashboard set up as a home page

Resolved after 32 minutes, affecting AWS India - prod-ap-south-1 and AWS Singapore - prod-ap-southeast-1 and 1 more, on July 8, 2026.

resolved Jul 08, 2026, 11:00 AM UTC

We have found that the issues are related to the grafana.unifiedHomepage feature rollout active 16:50 UTC yesterday, to 10:20 UTC today. We have rolled this back and systems are now working as expected.

Started: Jul 08, 2026, 10:28 AM UTC
Resolved: Jul 08, 2026, 11:00 AM UTC
Duration: 32m
Detected by Pingoru: Jul 08, 2026, 10:28 AM UTC

Affected components

AWS India - prod-ap-south-1AWS Singapore - prod-ap-southeast-1AWS Switzerland - prod-eu-central-0Azure Netherlands - prod-eu-west-3GCP US Central - prod-us-central-0

Update timeline

investigating Jul 08, 2026, 10:28 AM UTC

We are currently investigating an issue affecting some customers who are unable to load or access their dashboards when configured as their home page. We will update once we have more information on this.
resolved Jul 08, 2026, 11:00 AM UTC

We have found that the issues are related to the grafana.unifiedHomepage feature rollout active 16:50 UTC yesterday, to 10:20 UTC today. We have rolled this back and systems are now working as expected.

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