GoToMyPC incident

Connectivity issues

Resolved after 52 minutes, affecting Contact Center and GoTo Meeting and 1 more, on September 8, 2026.

resolved Sep 08, 2026, 05:48 PM UTC

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Started
Sep 08, 2026, 04:55 PM UTC
Resolved
Sep 08, 2026, 05:48 PM UTC
Duration
52m
Detected by Pingoru
Sep 08, 2026, 04:55 PM UTC

Affected components

Contact CenterGoTo MeetingRescueCustomer EngagementVoIP Calls - GoTo Connect WebGoTo WebinarGoTo Meeting APIGoTo Assist Remote Support v5VoIP Calls - GoTo Connect MobileGoTo Training

Update timeline

  1. investigating Sep 08, 2026, 04:55 PM UTC

    We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.

  2. identified Sep 08, 2026, 05:16 PM UTC

    We have identified the issue our team is all hands on deck to restore service.

  3. monitoring Sep 08, 2026, 05:24 PM UTC

    We are seeing improvements to connectivity and are monitoring gradual recovery of services.

  4. resolved Sep 08, 2026, 05:48 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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