Resolved after 2 hours 44 minutes, affecting Rescue, on October 28, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Oct 28, 2026, 06:38 PM UTC
We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 28, 2026, 06:59 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can retry their action as a workaround. We will provide another update once new information is available.
- identified Oct 28, 2026, 07:58 PM UTC
Our engineers are still actively working towards a resolution with our solution provider. We will provide another update shortly.
- monitoring Oct 28, 2026, 08:19 PM UTC
Our engineers have corrected the issue and we are seeing signs of improvement. We will continue monitoring the situation closely and provide a final update.
- resolved Oct 28, 2026, 09:22 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Your product runs on more than GoTo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services