Resolved after 1 hour 45 minutes, affecting Card-Not-Present Payment System, on May 7, 2025.
The issue has been identified and resolved. We are continuing to monitor for anomalies.
Affected components
Update timeline
- investigating May 07, 2025, 07:01 PM UTC
We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.
- investigating May 07, 2025, 07:38 PM UTC
We are continuing to investigate the ongoing issue. Further details will be posted as they become available.
- resolved May 07, 2025, 08:47 PM UTC
The issue has been identified and resolved. We are continuing to monitor for anomalies.
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