Resolved after 1 hour 14 minutes, affecting SMS, on August 28, 2025.
Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.
Affected components
Update timeline
- investigating Aug 28, 2025, 07:35 PM UTC
A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.
- investigating Aug 28, 2025, 07:39 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2025, 07:40 PM UTC
We are continuing to investigate this issue.
- identified Aug 28, 2025, 08:18 PM UTC
We are seeing a return to normal activity from our text provider but are continuing to monitor.
- resolved Aug 28, 2025, 08:50 PM UTC
Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.
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