GoSpotCheck incident

Intermittent Errors Recieved When Loading iOS Mobile Application

Resolved after 6 hours 42 minutes, affecting iOS, on November 27, 2024.

resolved Nov 27, 2024, 10:33 PM UTC

Our technical teams have defined the scope of the issue and mitigations have been put in place. Work will continue by our technical teams on this issue to continue to optimize those mitigations. Communication on further actions will be communicated by our servicing organization as required. Thank you for your patience in this matter.

Started
Nov 27, 2024, 03:50 PM UTC
Resolved
Nov 27, 2024, 10:33 PM UTC
Duration
6h 42m
Detected by Pingoru
Nov 27, 2024, 03:50 PM UTC

Affected components

iOS

Update timeline

  1. investigating Nov 27, 2024, 03:50 PM UTC

    We have recieved reports of an increase in application loading errors in the 6.72.0 version of the iOS application. Our technical teams are engaged and investigating this concern.

  2. investigating Nov 27, 2024, 04:51 PM UTC

    Our engineering teams remain engaged in investigating this concern.

  3. investigating Nov 27, 2024, 06:02 PM UTC

    Our investigation is moving forward as we continue our efforts.

  4. investigating Nov 27, 2024, 07:43 PM UTC

    We are continuing to investigate this issue.

  5. resolved Nov 27, 2024, 10:33 PM UTC

    Our technical teams have defined the scope of the issue and mitigations have been put in place. Work will continue by our technical teams on this issue to continue to optimize those mitigations. Communication on further actions will be communicated by our servicing organization as required. Thank you for your patience in this matter.

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