Resolved after 9 hours 5 minutes, affecting Insights and GoSpotCheck API, on March 19, 2025.
Our provider has informed us that they have mitigated the concern. Our teams have confirmed recovery of full functionality. We will now continue to monitor the situation and ensure there is no further impact.
Affected components
Update timeline
- investigating Mar 19, 2025, 03:21 PM UTC
Our technical team is investigating a series of alerts regarding data delivery to our reporting and API functions. Data delivery within those functions may be delayed or unavailable during this time.
- identified Mar 19, 2025, 03:36 PM UTC
Our team has confirmed that one of our technology providers is currently experiencing a critical incident that is impacting the delivery of data to our reporting and API functions. We are collaborating with the provider towards a resolution.
- identified Mar 19, 2025, 04:51 PM UTC
We continue to work in collaboration with our technology provider.
- identified Mar 19, 2025, 05:51 PM UTC
The teams remain engaged and are working to provide resolution in this matter.
- identified Mar 19, 2025, 07:17 PM UTC
Work is continuing between the provider's team and our internal technology team.
- monitoring Mar 19, 2025, 08:15 PM UTC
Our provider has informed us that they have mitigated the concern. Our teams have confirmed recovery of full functionality. We will now continue to monitor the situation and ensure there is no further impact.
- resolved Mar 20, 2025, 12:27 AM UTC
This incident has been resolved.
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