Gorilla incident
Possible calculation and SFTP failure: Internal domain name used for SFTP and package manager payment failed
Resolved after 1 day 2 hours, on March 2, 2026.
Impact to SFTP based integration: Failure to upload files Impact calculations: Some calculations have failed because of internal packages/libraries could not be installed. 27 Feb 2026, 20:32 CEST: We got a notification from our domain registrar that our internal domain failed the renewal. 02 Mar 2026, 11:48 CEST: Intermittent calculations failures for some customers 02 Mar 2026, 12:00 CEST: Notification on failure to connect to the Gorilla SFTP 02 Mar 2026, 12:28 CEST: Internal domain renewed successfully 02 Mar 2026, 15:00 CEST: Full recovery Cause: Credit card fault (not expiration). Resolution: We use specific subscription based credit cards. A new credit card needed to be created and attached to the domain registrar and forced the DNS records to be propagated. Actions requested from integrations using the SFTP: please check your logs and re-upload any failed uploads to the Gorilla SFTP.
Update timeline
- resolved Mar 02, 2026, 03:21 PM UTC
Impact to SFTP based integration: Failure to upload files Impact calculations: Some calculations have failed because of internal packages/libraries could not be installed. 27 Feb 2026, 20:32 CEST: We got a notification from our domain registrar that our internal domain failed the renewal. 02 Mar 2026, 11:48 CEST: Intermittent calculations failures for some customers 02 Mar 2026, 12:00 CEST: Notification on failure to connect to the Gorilla SFTP 02 Mar 2026, 12:28 CEST: Internal domain renewed successfully 02 Mar 2026, 15:00 CEST: Full recovery Cause: Credit card fault (not expiration). Resolution: We use specific subscription based credit cards. A new credit card needed to be created and attached to the domain registrar and forced the DNS records to be propagated. Actions requested from integrations using the SFTP: please check your logs and re-upload any failed uploads to the Gorilla SFTP.
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