Resolved after 1 hour 20 minutes, affecting Web Application, on January 29, 2025.
The provider initiated a rollback of the change which led to a full recovery of errors. The issue has been resolved and the service is operating normally.
Affected components
Update timeline
- identified Jan 29, 2025, 10:33 AM UTC
Our infrastructure provider has reported an incident affecting our platform’s hosting. As a result, you may encounter occasional “404 Not Found” errors. They are actively investigating the issue. In most cases, refreshing the page will restore access without further problems. Calculations remain unaffected and can still be run and scheduled as usual.
- identified Jan 29, 2025, 10:43 AM UTC
Direct access to the platform is working correctly. The infrastructure provider is engaged and is actively working on developing a mitigation. An additional update in the next hour will be provided.
- monitoring Jan 29, 2025, 11:15 AM UTC
The root cause of the issue with our website origin has been identified. Our provider is implementing mitigations to ensure full recovery. We will keep monitoring the state of the issue. Another update will be provided in the next 45 minutes.
- resolved Jan 29, 2025, 11:54 AM UTC
The provider initiated a rollback of the change which led to a full recovery of errors. The issue has been resolved and the service is operating normally.
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