Gorgias incident
Delay with processing Chat messages, AI agent answers and executing Flows
Resolved after 4 hours 38 minutes, affecting us-east1-635c and AI Agent and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:55 PM UTC
We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.
- identified Oct 20, 2025, 09:50 PM UTC
We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.
- monitoring Oct 21, 2025, 12:09 AM UTC
We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.
- monitoring Oct 21, 2025, 12:13 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 12:34 AM UTC
This incident has been resolved.
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