Gorgias incident

Redis for "phrase" ML service is OOM

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Resolved on November 3, 2025.

resolved Nov 03, 2025, 02:02 PM UTC

the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.

Started
Nov 03, 2025, 09:00 AM UTC
Resolved
Nov 03, 2025, 09:00 AM UTC
Duration
–
Detected by Pingoru
Nov 03, 2025, 09:00 AM UTC

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  1. resolved Nov 03, 2025, 02:02 PM UTC

    the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.

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