Gorgias incident
Shopify orders data sync is delayed in search and AI Shopping assistant ...
Resolved after 8 hours 46 minutes, affecting Web App and us-east4-5f09, on December 2, 2025.
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
Affected components
Update timeline
- identified Dec 02, 2025, 02:44 AM UTC
- Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- monitoring Dec 02, 2025, 04:45 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- monitoring Dec 02, 2025, 05:50 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- monitoring Dec 02, 2025, 08:37 AM UTC
Mitigated the issues, monitoring the issue. - Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
- resolved Dec 02, 2025, 11:30 AM UTC
Incident was resolved.
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