Gorgias incident

Knowledge sync delay in AI Agent

Resolved after 42 minutes, affecting AI Agent, on December 9, 2025.

monitoring Dec 09, 2025, 04:05 PM UTC

A update has been implemented to better handle large payload and we are monitoring the delay.

Started
Dec 09, 2025, 04:05 PM UTC
Resolved
Dec 09, 2025, 04:47 PM UTC
Duration
42m
Detected by Pingoru
Dec 09, 2025, 04:05 PM UTC

Affected components

AI Agent

Update timeline

  1. monitoring Dec 09, 2025, 04:05 PM UTC

    A update has been implemented to better handle large payload and we are monitoring the delay.

  2. resolved Dec 09, 2025, 04:47 PM UTC

    This incident has been resolved.

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