Gorgias incident

Slowness on Helpdesk

Resolved after 9 hours 5 minutes, affecting Web App, on December 15, 2025.

resolved Dec 15, 2025, 09:53 PM UTC

The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated. Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.

Started
Dec 15, 2025, 12:47 PM UTC
Resolved
Dec 15, 2025, 09:53 PM UTC
Duration
9h 5m
Detected by Pingoru
Dec 15, 2025, 12:47 PM UTC

Affected components

Web App

Update timeline

  1. investigating Dec 15, 2025, 12:47 PM UTC

    We are currently investigating the issue.

  2. investigating Dec 15, 2025, 01:42 PM UTC

    We’re currently investigating the issue and working to gain clarity on the root cause.

  3. monitoring Dec 15, 2025, 02:33 PM UTC

    Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.

  4. resolved Dec 15, 2025, 09:53 PM UTC

    The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated. Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.

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