Gorgias incident

Cloudflare incident affecting helpdesk (US clusters)

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Resolved after 16 hours 31 minutes, affecting us-central1-d8ff and us-central1-c433, on January 27, 2026.

identified Jan 27, 2026, 08:48 PM UTC

We’re monitoring an ongoing Cloudflare incident impacting helpdesk performance on two US-based clusters. Other regions are unaffected at this time.

Started
Jan 27, 2026, 08:48 PM UTC
Resolved
Jan 28, 2026, 01:20 PM UTC
Duration
16h 31m
Detected by Pingoru
Jan 27, 2026, 08:48 PM UTC

Affected components

us-central1-d8ffus-central1-c433

Update timeline

  1. identified Jan 27, 2026, 08:48 PM UTC

    We’re monitoring an ongoing Cloudflare incident impacting helpdesk performance on two US-based clusters. Other regions are unaffected at this time.

  2. resolved Jan 28, 2026, 01:20 PM UTC

    This incident has been resolved.

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