Gorgias incident

AI Agent – Knowledge Base Degradation

Resolved after 1 hour 11 minutes, on February 28, 2026.

monitoring Feb 28, 2026, 04:47 PM UTC

We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.

Started
Feb 28, 2026, 04:47 PM UTC
Resolved
Feb 28, 2026, 05:59 PM UTC
Duration
1h 11m
Detected by Pingoru
Feb 28, 2026, 04:47 PM UTC

Update timeline

  1. monitoring Feb 28, 2026, 04:47 PM UTC

    We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.

  2. resolved Feb 28, 2026, 05:59 PM UTC

    This incident has been resolved.

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