Resolved after 41 minutes, on April 9, 2026.
We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.
Update timeline
- investigating Apr 09, 2026, 10:42 AM UTC
We are currently investigating this issue.
- resolved Apr 09, 2026, 11:24 AM UTC
We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.
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