Resolved after 19 hours 38 minutes, affecting Mobile Apps, on October 30, 2026.
A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.
Affected components
Update timeline
- identified Oct 30, 2026, 08:07 PM UTC
The Gorgias mobile app has trouble connecting to the Gorgias servers. A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.
- identified Oct 30, 2026, 08:39 PM UTC
For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.
- monitoring Oct 30, 2026, 10:22 PM UTC
A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.
- resolved Oct 31, 2026, 03:45 PM UTC
Fixes for both platforms have been shipped to the respective stores.
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