Resolved after 3 hours 52 minutes, affecting SendGrid API v3, on February 13, 2025.
We are continuing to monitor email send rates
Affected components
SendGrid API v3
Update timeline
- identified Feb 13, 2025, 02:51 PM UTC
We are aware that some emails are not being sent at the moment. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.
- identified Feb 13, 2025, 04:29 PM UTC
Email sends are returning to normal levels. The issue is with our third party provider Twilio / Sendgrid. We are working closely with them on fixing it.
- monitoring Feb 13, 2025, 05:13 PM UTC
We are seeing emails return to normal.
- monitoring Feb 13, 2025, 06:06 PM UTC
We are continuing to monitor email send rates
- resolved Feb 13, 2025, 06:44 PM UTC
This incident has been resolved.
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