Resolved after 7 hours 5 minutes, affecting Web App, on July 23, 2025.
**What happened:** Starting at approximately 8:00 a.m. Pacific Time, the GoFormz Web App platform began experiencing intermittent performance issues. This was resolved at approximately 8:30am Pacific time. **Root cause:** Following today's regular production release, it was identified that a configuration of the management system supporting the web application was incorrect. The GoFormz Engineering team quickly resolved this issue, fixing the interruption. Please contact your account representative or [[email protected]](mailto:[email protected]) if you have any additional questions.
Affected components
Update timeline
- monitoring Jul 23, 2025, 03:38 PM UTC
Starting at approximately 8:00am Pacific time the GoFormz Web App platform began experience interrupted performance. This was resolved at approximately 8:30am Pacific time. We are continuing to monitor performance.
- monitoring Jul 23, 2025, 10:44 PM UTC
This issue is now resolved, and a post-mortem has been posted.
- resolved Jul 23, 2025, 10:44 PM UTC
This incident has been resolved.
- postmortem Jul 23, 2025, 10:45 PM UTC
**What happened:** Starting at approximately 8:00 a.m. Pacific Time, the GoFormz Web App platform began experiencing intermittent performance issues. This was resolved at approximately 8:30am Pacific time. **Root cause:** Following today's regular production release, it was identified that a configuration of the management system supporting the web application was incorrect. The GoFormz Engineering team quickly resolved this issue, fixing the interruption. Please contact your account representative or [[email protected]](mailto:[email protected]) if you have any additional questions.
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