Go1 incident
Issue with notification delivery, exports and Welcome emails
Resolved after 5 hours 43 minutes, affecting Go1 and API and 1 more, on October 9, 2025.
We are glad to inform that the issue has been resolved now. Apologies for any inconvenience caused.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:15 PM UTC
Our team is currently investigating an issue impacting notifications delivery for some portals. Other functionality remains operational. We will provide an update as soon as information is available.
- investigating Oct 09, 2025, 10:13 PM UTC
We continue to investigate this issue.
- investigating Oct 09, 2025, 11:43 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 10, 2025, 01:37 AM UTC
A fix has been implemented and we're currently monitoring the results. We should start seeing the notification services back to normal as expected. Apologies for any inconvenience caused.
- resolved Oct 10, 2025, 02:58 AM UTC
We are glad to inform that the issue has been resolved now. Apologies for any inconvenience caused.
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