Resolved after 5 hours 3 minutes, affecting Go1, on November 17, 2025.
We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.
Affected components
Update timeline
- investigating Nov 17, 2025, 05:52 PM UTC
We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact. Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.
- resolved Nov 17, 2025, 10:55 PM UTC
We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.
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