Resolved after 1 hour 55 minutes, affecting Go1 and API, on July 24, 2025.
We’re pleased to let you know that the issue has now been resolved. The root cause was identified as a malfunction in the caching system, which has since been replaced. We apologize for any inconvenience this may have caused and appreciate your patience.
Affected components
Update timeline
- investigating Jul 24, 2025, 09:54 AM UTC
We're currently experiencing a service disruption preventing some customers from changing user details, changing roles or activating and deactivating users. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.
- investigating Jul 24, 2025, 10:27 AM UTC
We are continuing to investigate this issue.
- identified Jul 24, 2025, 11:02 AM UTC
Our team has identified the problem and is actively working on a fix.
- resolved Jul 24, 2025, 11:50 AM UTC
We’re pleased to let you know that the issue has now been resolved. The root cause was identified as a malfunction in the caching system, which has since been replaced. We apologize for any inconvenience this may have caused and appreciate your patience.
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