Go1 incident

Missing Premium Contents in Go1 Portals

Resolved after 4 hours 14 minutes, affecting Go1 and API and 1 more, on September 10, 2025.

resolved Sep 10, 2025, 05:43 AM UTC

The fix has been implemented successfully, and the issue is resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

Started
Sep 10, 2025, 01:29 AM UTC
Resolved
Sep 10, 2025, 05:43 AM UTC
Duration
4h 14m
Detected by Pingoru
Sep 10, 2025, 01:29 AM UTC

Affected components

Go1APIThird Party LMS Integrations

Update timeline

  1. identified Sep 10, 2025, 01:29 AM UTC

    Our team has identified the problem and is actively working on a fix.

  2. identified Sep 10, 2025, 02:20 AM UTC

    Fix in progress - We are applying a fix across our catalog now and full service should be restored in 120 minutes. Further updates in 60 minutes

  3. identified Sep 10, 2025, 03:29 AM UTC

    Fix in progress - We are continuing to apply fix, and we are already seeing content properly becoming available. The complete process might take a little longer time than expected. We will keep you updated.

  4. resolved Sep 10, 2025, 05:43 AM UTC

    The fix has been implemented successfully, and the issue is resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

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