Go1 incident

Unable to login or remain logged in

Resolved after 49 minutes, affecting Go1, on September 18, 2025.

resolved Sep 18, 2025, 07:20 AM UTC

A surge in traffic caused a denial of service on our gateways. We have fixed the cause, and our gateways are now operating normally. We will continue to monitor to ensure traffic levels remain stable.

Started
Sep 18, 2025, 06:31 AM UTC
Resolved
Sep 18, 2025, 07:20 AM UTC
Duration
49m
Detected by Pingoru
Sep 18, 2025, 06:31 AM UTC

Affected components

Go1

Update timeline

  1. investigating Sep 18, 2025, 06:31 AM UTC

    Our team has identified an error impacting multiple accounts and is actively investigating 18 Sep 16:29PM AEST

  2. monitoring Sep 18, 2025, 06:45 AM UTC

    Service to the Go1 Portal has been restored. All users should now have access, and we are continuing to closely monitor system performance. ( 18 Sep 16:35 PM AEST )

  3. resolved Sep 18, 2025, 07:20 AM UTC

    A surge in traffic caused a denial of service on our gateways. We have fixed the cause, and our gateways are now operating normally. We will continue to monitor to ensure traffic levels remain stable.

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