Resolved after 3 hours 23 minutes, affecting Telephony, on March 31, 2025.
Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues.
Affected components
Update timeline
- investigating Mar 31, 2025, 04:39 PM UTC
We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p. We'll update as the behaviour changes and updates are posted on the linked incident.
- monitoring Mar 31, 2025, 05:22 PM UTC
Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.
- resolved Mar 31, 2025, 08:02 PM UTC
Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues.
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