Resolved after 4 hours 21 minutes, affecting WhatsApp and Glassix Webhooks and 1 more, on August 4, 2025.
We have identified the issue and are continuing to work towards a resolution. Please subscribe to this incident or follow along with this page for further updates.
Affected components
Update timeline
- investigating Aug 04, 2025, 06:46 AM UTC
We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events. Please subscribe to this incident or follow along with this page for further updates.
- identified Aug 04, 2025, 07:25 AM UTC
We have identified the issue and are continuing to work towards a resolution. Please subscribe to this incident or follow along with this page for further updates.
- resolved Aug 04, 2025, 11:07 AM UTC
This incident has been resolved.
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