Resolved after 1 hour 3 minutes, affecting Glassix Web Application, on August 17, 2025.
We are continuing to monitor nominal performance across the web application and web chat. We will continue to monitor but are considering the issue resolved. Please be aware that CSV reports will be temporarily unavailable for maintenance for the next short while.
Affected components
Update timeline
- investigating Aug 17, 2025, 07:21 AM UTC
We have received automated alerts of slow system performance and we are currently investigating the issue. Please follow this page for additional updates.
- investigating Aug 17, 2025, 07:28 AM UTC
We are continuing to investigate the issue causing slow system performance and occasional error messages. Please follow this page for additional updates.
- monitoring Aug 17, 2025, 07:45 AM UTC
The issue has been identified and the impact on performance has been mitigated. Both the web application and the web chat widget should now be performing as expected. We are continuing to monitor performance. Please follow this page for additional updates.
- resolved Aug 17, 2025, 08:25 AM UTC
We are continuing to monitor nominal performance across the web application and web chat. We will continue to monitor but are considering the issue resolved. Please be aware that CSV reports will be temporarily unavailable for maintenance for the next short while.
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