Resolved after 3 hours 15 minutes, on June 12, 2025.
Gladly continues to see no issues in Production as a result of this incident. In addition, we have been notified that most Google Cloud products have fully recovered as of 1:45 PM PT. We will resolve this Status Page, and are continuing to actively monitor our metrics and performance. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Update timeline
- monitoring Jun 12, 2025, 07:49 PM UTC
We are monitoring an incident within Google Cloud Services - one of Gladly's platform partners. At this time, the incident is not affecting the Gladly Production ecosystem - Gladly Sidekick and Gladly Hero continue to function as expected. We will continue to keep the Status Page updated should any changes occur. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Jun 12, 2025, 08:50 PM UTC
Gladly continues to see no issues in Production as a result of this incident. We are continuing to actively monitor our metrics and performance. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Jun 12, 2025, 11:05 PM UTC
Gladly continues to see no issues in Production as a result of this incident. In addition, we have been notified that most Google Cloud products have fully recovered as of 1:45 PM PT. We will resolve this Status Page, and are continuing to actively monitor our metrics and performance. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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