Resolved after 27 minutes, affecting Gladly Structured Threads Solution (Legacy), on June 27, 2025.
We have confirmed that Sidekick performance has recovered. We will continue to closely monitor over the next hour. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Affected components
Update timeline
- identified Jun 27, 2025, 06:51 PM UTC
We are investigating reports of Sidekick issues affecting ability to run and load Guides powered by Generative AI. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Jun 27, 2025, 07:01 PM UTC
We have identified a fix, and are working on validating it. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Jun 27, 2025, 07:11 PM UTC
We have deployed a fix and are seeing recovery. We will continue to closely monitor over the next hour. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Jun 27, 2025, 07:19 PM UTC
We have confirmed that Sidekick performance has recovered. We will continue to closely monitor over the next hour. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Your product runs on more than Gladly
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services