Resolved after 59 minutes, affecting Gladly Team Solution, on July 31, 2025.
We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible. Please contact gladly support should you have any questions.
Affected components
Update timeline
- investigating Jul 31, 2025, 05:57 AM UTC
We are currently investigating intermittent reports with Gladly access in certain regions. Please contact gladly support should you have any questions.
- identified Jul 31, 2025, 06:10 AM UTC
We have identified a potential fix and are working on deploying it. Please contact gladly support should you have any questions.
- monitoring Jul 31, 2025, 06:42 AM UTC
We have deployed and tested the fix for this issue. Note that Agents may need to log out, then log back into Gladly if they are still experiencing issues with Conversations loading. Please contact gladly support should you have any questions.
- resolved Jul 31, 2025, 06:57 AM UTC
We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible. Please contact gladly support should you have any questions.
Your product runs on more than Gladly
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services