Resolved after 43 minutes, affecting Gladly Structured Threads Solution (Legacy), on August 7, 2025.
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Affected components
Update timeline
- identified Aug 07, 2025, 02:18 PM UTC
We've identified an issue that's preventing the Journeys page from loading Sidekick data and a fix will be rolled out in the next hour. Please note that this is not affecting Sidekick interactions with customers.
- resolved Aug 07, 2025, 03:01 PM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Your product runs on more than Gladly
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services