Resolved after 33 minutes, affecting Reporting, on September 25, 2025.
Our technology partner has deployed a fix for this issue. Gladly Reports and Insight Builders should be operating as expected again as of 6:09 PM PT. Please contact gladly support should you have any questions.
Affected components
Update timeline
- identified Sep 25, 2025, 12:39 AM UTC
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected. Please contact gladly support should you have any questions.
- resolved Sep 25, 2025, 01:12 AM UTC
Our technology partner has deployed a fix for this issue. Gladly Reports and Insight Builders should be operating as expected again as of 6:09 PM PT. Please contact gladly support should you have any questions.
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