Apricot: Users Experiencing 403 Unauthorized Access Login Errors

Update timeline

1. investigating May 05, 2026, 04:31 PM UTC

   Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available. While we continue to investigate, there are potential workaround options to assist you: 1. Clearing cache and cookies or 2. Updating their web browser then trying again

2. identified May 05, 2026, 06:59 PM UTC

   We have identified the root cause of this issue and we are actively working on a solution to remediate. In the meantime, please leverage the follow workaround options: 1. Clearing cache and cookies or 2. Updating their web browser then trying again We will add further updates as they become available, so please continue to monitor the page for further updates.

3. identified May 05, 2026, 08:46 PM UTC

   We have identified a solution to remediate the issue, but it will take additional time to fully implement. In the meantime, please leverage the follow workaround options: 1. Clearing cache and cookies or 2. Updating their web browser then trying again **All users should always remember to log out of Apricot, especially when using shared workstations.** Please continue to monitor this page for further updates.

4. identified May 06, 2026, 03:32 PM UTC

   We are currently testing a fix and we are expecting to deploy shortly. Please continue to monitor this page for further updates.

5. resolved May 06, 2026, 05:44 PM UTC

   The incident has been successfully resolved.