Problem with Duo Agent Platform Flows

Update timeline

1. investigating Jun 03, 2026, 02:39 PM UTC

   We are investigating an issue where Duo Agent Platform Flows fail to start when used with the default Docker image. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22241 Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @gitlabstatus Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via iCalendar iCalendar Feed Close

2. investigating Jun 03, 2026, 02:39 PM UTC

   We are investigating an issue where Duo Agent Platform Flows fail to start when used with the default Docker image. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22241

3. identified Jun 03, 2026, 03:59 PM UTC

   We have identified the issue and we're rolling out a fix to production. Customers should start to see improvement as deployment completes. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22241

4. identified Jun 03, 2026, 03:59 PM UTC

   We have identified the issue and we're rolling out a fix to production. Customers should start to see improvement as deployment completes. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22241

5. resolved Jun 03, 2026, 05:53 PM UTC

   The fix has been deployed, and Duo Agent Platform Flows are working as expected. We will now mark this incident as resolved. For details, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22241