GitHub Enterprise Cloud EU incident

Degradation with Gemini 3.8 Flash

Resolved after 10 hours 27 minutes, affecting prod-weu-01 - Copilot AI Model Providers (Copilot AI Model Providers), on September 16, 2026.

resolved Sep 16, 2026, 05:48 PM UTC

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

Started
Sep 16, 2026, 07:21 AM UTC
Resolved
Sep 16, 2026, 05:48 PM UTC
Duration
10h 27m
Detected by Pingoru
Sep 16, 2026, 07:21 AM UTC

Affected components

prod-weu-01 - Copilot AI Model Providers (Copilot AI Model Providers)

Update timeline

  1. investigating Sep 16, 2026, 07:21 AM UTC

    We are investigating reports of degraded availability for Copilot AI Model Providers and Copilot AI Model Providers

  2. investigating Sep 16, 2026, 08:28 AM UTC

    Copilot AI Model Providers is experiencing degraded performance. We are continuing to investigate.

  3. investigating Sep 16, 2026, 11:45 AM UTC

    The degradation affecting Copilot AI Model Providers and Copilot AI Model Providers has been mitigated. We are monitoring to ensure stability.

  4. resolved Sep 16, 2026, 05:48 PM UTC

    This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

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