Giffgaff Outage History

Started Feb 04, 2026, 08:48 AM UTC· resolved Feb 04, 2026, 04:32 PM UTC

1. investigating Feb 04, 2026, 08:48 AM UTC

   We are currently experiencing issues with login to giffgaff.com, the Community and the app. This outage is due to a scheduled maintenance that has overrun. Estimated time to complete is 10:00.

2. identified Feb 04, 2026, 10:38 AM UTC

   While the systems have been restored, we have noticed that there is a degraded performance, which means members navigating the site are currently experiencing slow speeds and delays in completing actions. The team is actively looking into this and working on getting it sorted as soon as possible and we will let you know once we have any further updates. Thanks for your patience. We apologise for any inconvenience this may cause. Read more here

3. identified Feb 04, 2026, 10:42 AM UTC

   The team has continued to closely monitor the services and due to the degraded performance we have had to put the website back into outage. This means that at the moment the giffgaff website and app, logging into the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable. We are working on sorting this as soon as possible and will make sure to update you all once we have more information. Read more here

4. identified Feb 04, 2026, 10:45 AM UTC

   Following a planned system change, we are experiencing issues with members accessing and completing actions on the giffgaff website and app, the technical teams are actively working on getting this resolved as quickly as possible During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable. Calls, send texts or using mobile data are not impacted. Read more here

5. monitoring Feb 04, 2026, 01:33 PM UTC

   Following a planned system change, we experienced issues with members accessing and completing actions on the giffgaff website and app, our technical teams worked as quickly as they could to get this resolved During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes was unavailable. Calls, texts or using mobile data are not impacted. Read more here

6. resolved Feb 04, 2026, 04:32 PM UTC

   This incident has been resolved.

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Started Feb 03, 2026, 05:18 PM UTC· resolved Mar 11, 2026, 08:49 AM UTC

1. investigating Feb 03, 2026, 05:18 PM UTC

   We’re aware that some members are experiencing a delay in being able to see their promotional allowance on their account. The team is applying the necessary updates to member accounts in phases and these will be visible to all eligible members soon. Read more here

2. resolved Mar 11, 2026, 08:49 AM UTC

   This incident has been resolved.

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Started Feb 02, 2026, 10:58 AM UTC· resolved Feb 10, 2026, 02:55 PM UTC

1. investigating Feb 02, 2026, 10:58 AM UTC

   We have noticed that some members are not receiving 2FA codes via eMail and SMS. This is currently being investigated and worked on by our teams. Read more here

2. resolved Feb 10, 2026, 02:55 PM UTC

   This incident has been resolved.

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Started Jan 16, 2026, 09:25 AM UTC· resolved Jan 16, 2026, 05:00 PM UTC

1. investigating Jan 16, 2026, 09:25 AM UTC

   We’re currently experiencing a technical issue with our website and app that is preventing members from getting their PAC (Porting Authorisation Code) or STAC (Service Termination Authorisation Code). If you try to request a code online, you will likely see an error message (like a ‘oops seems live we’ve got gremlins’’ error). Read more here

2. investigating Jan 16, 2026, 04:59 PM UTC

   We are continuing to investigate this issue.

3. resolved Jan 16, 2026, 05:00 PM UTC

   This incident has been resolved.

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Started Jan 14, 2026, 04:08 PM UTC· resolved Jan 14, 2026, 04:08 PM UTC

1. resolved Jan 14, 2026, 04:08 PM UTC

   https://community.giffgaff.com/d/34511625-retrospective-forgot-your-password-link-is-unavailable-14-jan-2026

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Started Jan 09, 2026, 05:33 PM UTC· resolved Jan 10, 2026, 09:59 PM UTC

1. investigating Jan 09, 2026, 05:33 PM UTC

   https://community.giffgaff.com/d/34508331-intermittent-issues-on-renewing-plan-from-existing-credit-09-jan-2026

2. resolved Jan 10, 2026, 09:59 PM UTC

   This incident has been resolved.

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Started Jan 07, 2026, 05:35 PM UTC· resolved Jan 08, 2026, 09:00 AM UTC

1. investigating Jan 07, 2026, 05:35 PM UTC

   We are currently investigating this issue.

2. investigating Jan 07, 2026, 05:35 PM UTC

   https://community.giffgaff.com/d/34506870-sim-provisioning-delays-7-january-2026

3. resolved Jan 08, 2026, 09:00 AM UTC

   This incident has been resolved.

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Started Dec 28, 2025, 10:15 AM UTC· resolved Jan 16, 2026, 10:36 AM UTC

1. investigating Dec 28, 2025, 10:15 AM UTC

   We have been made aware of an issue impacting some members when attempting to purchase a new plan early. This issue is also preventing agents from removing any bundles. This has been raised to our technical teams for investigation. Read more here

2. identified Dec 30, 2025, 01:50 PM UTC

   We have been made aware of an issue impacting some members when attempting to purchase a new plan early. This issue is also preventing agents from removing any bundles. This has been raised to our technical teams for investigation. Read more here

3. identified Dec 31, 2025, 12:51 PM UTC

   We have been made aware of an issue impacting some members when attempting to early repurchase a new plan. This issue is also preventing agents from removing any bundles. Our technical team are working to get this sorted as soon as possible, as this remains our highest priority. Members are advised not to try and repurchase if they encounter issues after attempting an early repurchase (ERP). Read more here

4. resolved Jan 16, 2026, 10:36 AM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 09:52 AM UTC· resolved Nov 10, 2025, 10:38 AM UTC

1. investigating Nov 06, 2025, 09:52 AM UTC

   We have been made aware that some members are experiencing an error ‘Opps something went wrong’, when attempting to download or install a new eSIM. Read more here

2. resolved Nov 10, 2025, 10:38 AM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 09:42 AM UTC· resolved Nov 10, 2025, 10:39 AM UTC

1. investigating Nov 06, 2025, 09:42 AM UTC

   We have noticed that some members are having issues using some services, including Voice (4G, 5G and WiFi Calling), activating a new SIM card and the ability to make changes to active accounts.

2. resolved Nov 10, 2025, 10:39 AM UTC

   This incident has been resolved.

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Started Nov 05, 2025, 05:35 PM UTC· resolved Nov 06, 2025, 09:27 AM UTC

1. investigating Nov 05, 2025, 05:35 PM UTC

   We have been made aware of an issue with 3G voice services for some members in Northern Ireland. They could be experiencing one way audio issues when receiving a call, and may be unable to make an outgoing call at the first attempt. Read more here

2. resolved Nov 06, 2025, 09:27 AM UTC

   This incident has been resolved.

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Started Nov 03, 2025, 12:31 PM UTC· resolved Nov 04, 2025, 01:08 PM UTC

1. identified Nov 03, 2025, 12:31 PM UTC

   We have been informed of some issues where members who were due to transfer their number to giffgaff on October 30th & 31st have experienced some delays. Our technical teams have identified affected members and have begun the process of resolving the issue. Read more here

2. resolved Nov 04, 2025, 01:08 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 08:25 AM UTC· resolved Oct 20, 2025, 12:09 PM UTC

1. investigating Oct 20, 2025, 08:25 AM UTC

   This morning, we noticed that some members when calling 43430 received an error message of “Technical Issues”. Calling 43431 is working as it should. We are currently investigating the cause of this and will keep you updated here. Read more here

2. resolved Oct 20, 2025, 12:09 PM UTC

   Good news, the issue impacting members calling 43430 has been investigated and resolved. The service is now working as it should.

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Started Oct 01, 2025, 12:39 PM UTC· resolved Oct 01, 2025, 03:53 PM UTC

1. investigating Oct 01, 2025, 12:39 PM UTC

   There is an issue impacting all SIM provisioning requests and they are currently in a queued state. All services listed above are affected. Read more here

2. resolved Oct 01, 2025, 03:53 PM UTC

   This incident has been resolved.

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Started Oct 01, 2025, 12:24 PM UTC· resolved Oct 01, 2025, 02:02 PM UTC

1. investigating Oct 01, 2025, 12:24 PM UTC

   We have been made aware that giffgaff’s / O2’s mast checker is currently unavailable. Read more here

2. resolved Oct 01, 2025, 02:02 PM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 02:43 PM UTC· resolved Oct 22, 2025, 03:44 PM UTC

1. investigating Sep 25, 2025, 02:43 PM UTC

   We have noticed an issue with giffgaff.com. New registrations are not completing, and already registered members are having issues logging in. Logging in to the giffgaff community is working for most members, with some intermittent issues. This is currently being investigated by our technical teams. Read more here

2. monitoring Sep 25, 2025, 06:07 PM UTC

   The technical team have identified the cause of the login/registration issue being experience by some members, and have made a change which should now all members to login/register on www.giffgaff.com as expected. We will continue to monitor this issue for the time being. https://community.giffgaff.com/d/34426833-giffgaffcom-loginregistration-issue-25-september-2025

3. investigating Sep 26, 2025, 09:52 AM UTC

   We have continued to monitor the fix that the technical team implemented, and unfortunately it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please do try a new browser or clearing the cache of your current one first.

4. monitoring Sep 26, 2025, 03:37 PM UTC

   We have continued to monitor the fix that the technical team implemented, and unfortunately, it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please do try a new browser or clearing the cache of your current one first.

5. monitoring Oct 16, 2025, 12:46 PM UTC

   We are continuing to monitor the fix that our technical team have implemented, and unfortunately, it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please try a new browser or clearing your cache & cookies from your device. Read more here

6. monitoring Oct 16, 2025, 12:51 PM UTC

   We are continuing to monitor the fix that our technical team have implemented, and unfortunately, it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please try a new browser or clearing your cache & cookies from your device. Read more here

7. resolved Oct 22, 2025, 03:44 PM UTC

   Our technical team have advised that after monitoring for a period of time the issue has now been resolved and all members should now be able to log in without any further issues.

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Started Sep 24, 2025, 02:31 PM UTC· resolved Sep 25, 2025, 08:50 AM UTC

1. investigating Sep 24, 2025, 02:31 PM UTC

   https://community.giffgaff.com/d/34425912-delayed-activations-2409-24-sept-2025

2. resolved Sep 25, 2025, 08:50 AM UTC

   We had noticed yesterday (24 September) that some members who had gone through the SIM activation process had not been activated. We are pleased to confirm that all activations that were previously stuck have been processed successfully, and after monitoring, no further issues have occurred.

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Started Sep 23, 2025, 11:57 AM UTC· resolved Sep 23, 2025, 03:01 PM UTC

1. investigating Sep 23, 2025, 11:57 AM UTC

   We are experiencing an issue with requests on a number of journeys on the giffgaff.com site - members are unable to manage saved card payment, some phone purchase journeys are impacted (not all) and Broadband onboarding journeys Read more here

2. investigating Sep 23, 2025, 12:08 PM UTC

   We are continuing to investigate this issue.

3. resolved Sep 23, 2025, 03:01 PM UTC

   This incident has been resolved.

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Started Sep 12, 2025, 03:13 PM UTC· resolved Sep 22, 2025, 02:44 PM UTC

1. investigating Sep 12, 2025, 03:13 PM UTC

   We are currently experiencing some unexpected issues with phone orders. Members attempting to complete a device purchase may receive an error/be told the phone is out of stock or be unable to complete their transaction. Our technical team are currently investigating. You can learn more about this service issue via our community - https://community.giffgaff.com/d/34415505-issue-completing-device-purchases-12-september-2025

2. monitoring Sep 12, 2025, 08:46 PM UTC

   The technical issue regarding purchasing phones has now been resolved and members shouldn’t experience any further issues. Thanks all for bearing with with us whilst our tech teams resolved this. https://community.giffgaff.com/d/34415505-resolved-issue-completing-device-purchases-12-september-2025/

3. resolved Sep 22, 2025, 02:44 PM UTC

   This incident has been resolved.

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Started Sep 10, 2025, 08:46 AM UTC· resolved Sep 10, 2025, 10:23 AM UTC

1. investigating Sep 10, 2025, 08:46 AM UTC

   https://community.giffgaff.com/d/34413422-delayed-port-ins-0909-10-sept-2025

2. resolved Sep 10, 2025, 10:23 AM UTC

   This incident has been resolved.

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Started Sep 01, 2025, 03:15 PM UTC· resolved Sep 08, 2025, 11:04 AM UTC

1. investigating Sep 01, 2025, 03:15 PM UTC

   https://community.giffgaff.com/d/34405915-delayed-activations-3008-01-sept-2025

2. identified Sep 02, 2025, 08:30 AM UTC

   We are currently working on a fix and clearing up any activation backlog from affected members.

3. resolved Sep 08, 2025, 11:04 AM UTC

   This incident has been resolved.

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Started Aug 18, 2025, 01:07 PM UTC· resolved Aug 19, 2025, 09:21 AM UTC

1. investigating Aug 18, 2025, 01:07 PM UTC

   We are currently experiencing performance issues with Operational SMS being sent to some members - Members may experience SMS messages being delayed for 43430, password resets and PAC / STAC via SMS. Read more here Read more here

2. resolved Aug 19, 2025, 09:21 AM UTC

   We recently noticed an issue where Operational SMS had been sent to some members. Our technical team has worked on the issue and are happy to confirm that the service is now operating as normal.

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Started Aug 15, 2025, 09:22 AM UTC· resolved Aug 15, 2025, 02:44 PM UTC

1. investigating Aug 15, 2025, 09:22 AM UTC

   Summary: We have been made aware that some members are unable Early repurchase their plan once below the 500mb. Upon Investigation this appears to be impacting members that are needing to ERP but have an active Travel Add on. It seems that as the data within Travel add on (and any remaining data in their normal plan) combined is above 500mb, the option the ERP is not available.

2. resolved Aug 15, 2025, 02:44 PM UTC

   The fix has now been deployed successfully. Travel Add ons will no longer be influencing ERP of plans when that plan has dropped below 500mb. This member journey / experience has been successfully tested. Members needing to ERP a plan ( with a Travel Add on) will no longer experience this issue.

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