GFI Software incident
Mail Processing Impact – Avira Virus Scanner Engine
Resolved after 8 days, affecting Anti-virus definitions updates, on July 10, 2025.
Thank you for bearing with us while we completed and released the latest update package. To restore normal mail-delivery service, please follow Step 2 in our guide, "How to Manually Update Avira." https://support.mailessentials.gfi.com/article/117744-how-to-manually-update-avira
Affected components
Update timeline
- identified Jul 10, 2025, 02:31 AM UTC
We’ve identified an issue with the Avira Virus Scanner Engine causing delays in mail delivery and processing for some customers. Our engineering team is actively working on a resolution. As a temporary workaround, we recommend disabling the Avira engine if you're experiencing issues. Thank you for your patience.
- monitoring Jul 16, 2025, 10:13 AM UTC
Thank you for bearing with us while we completed and released the latest update package. To restore normal mail-delivery service, please follow Step 2 in our guide, "How to Manually Update Avira." https://support.mailessentials.gfi.com/article/117744-how-to-manually-update-avira
- resolved Jul 18, 2025, 02:57 AM UTC
This incident has been resolved.
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