GetHomeSafe incident
Issue with Offline Manual Actions Deep Links on iOS
Resolved after 6 days 1 hour, on August 21, 2025.
We are pleased to inform you that the issue affecting the new Offline manual actions deep-linking feature for iOS has been resolved. The ZOLEO team has released an update (version 6.8.3) that restores the functionality of these deep-links. To resolve the issue, please update your ZOLEO app to the latest version. Once updated, you will be able to perform mid-activity actions like Check-in, Panic, Extend, and Finish directly through the deep-links as intended. We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and understanding while we worked with the ZOLEO team on a fix. Thank you, The GHS Team
Update timeline
- resolved Aug 28, 2025, 12:05 AM UTC
We are pleased to inform you that the issue affecting the new Offline manual actions deep-linking feature for iOS has been resolved. The ZOLEO team has released an update (version 6.8.3) that restores the functionality of these deep-links. To resolve the issue, please update your ZOLEO app to the latest version. Once updated, you will be able to perform mid-activity actions like Check-in, Panic, Extend, and Finish directly through the deep-links as intended. We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and understanding while we worked with the ZOLEO team on a fix. Thank you, The GHS Team
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