Genially incident
Guests cannot enter the geniallys they are invited to
Resolved after 6 hours 38 minutes, on February 4, 2025.
This incident was caused because a bug introduced accidentally with an improvement deployed in our product. The incident was resolved after 6 hours and impacted in all the guests that were trying to access to edit geniallys. The editor was showing an error page “_You don’t have permissons to access this genially”_. Most of the time of this incident was caused because our detection time of the incidence. We introduced a fix to avoid this problem and defined different actions to detect more soon this kind of situations and improve our detection time
Update timeline
- resolved Feb 06, 2025, 09:06 AM UTC
Users with guests role received a 403 error when tried to enter to genially editor
- postmortem Feb 06, 2025, 09:10 AM UTC
This incident was caused because a bug introduced accidentally with an improvement deployed in our product. The incident was resolved after 6 hours and impacted in all the guests that were trying to access to edit geniallys. The editor was showing an error page “_You don’t have permissons to access this genially”_. Most of the time of this incident was caused because our detection time of the incidence. We introduced a fix to avoid this problem and defined different actions to detect more soon this kind of situations and improve our detection time
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