Resolved after 1 hour 57 minutes, affecting View, on March 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
View
Update timeline
- investigating Mar 13, 2025, 11:32 AM UTC
We are experiencing issues when trying to load our viewer in Genially. Users report that the viewer either fails to load completely, takes too long, or displays an error message. This issue is affecting multiple users across different browsers and devices.
- identified Mar 13, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2025, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 01:29 PM UTC
This incident has been resolved.
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