Resolved after 14 hours 22 minutes, affecting Uploads, on June 10, 2025.
We are resolving this as we are no longer seeing customer-facing errors. We'll continue to monitor both our and the platform's status to address any issues that may arise.
Affected components
Update timeline
- investigating Jun 10, 2025, 03:51 PM UTC
We are currently investigating this issue.
- investigating Jun 10, 2025, 03:53 PM UTC
Our asynchronous workers are not running due to platform issues, and thus cannot process uploads. We are waiting for updates from our platform provider.
- monitoring Jun 10, 2025, 05:27 PM UTC
We were able to start some of the workers. Starting to work through the async task backlog.
- monitoring Jun 10, 2025, 07:20 PM UTC
Although some platform instability persists, we have processed most of the asynchronous task backlog (uploads, emails, etc.). Most functionality has been restored. We will continue monitoring the status of the platform until resolution. If you're still experiencing delays or issues with your account, please contact [email protected] with full details.
- monitoring Jun 10, 2025, 07:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2025, 03:14 AM UTC
We are resolving this as we are no longer seeing customer-facing errors. We'll continue to monitor both our and the platform's status to address any issues that may arise.
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