Gem incident
"Internal Server Error" when connecting Gem with Greenhouse account
Resolved after 1 day 22 hours, affecting Gem Integrations, on February 24, 2025.
This issue has been resolved and impacted users can try connecting their Greenhouse user accounts with Gem again. If you still have problems, please contact Gem Support at [email protected].
Affected components
Update timeline
- investigating Feb 24, 2025, 11:35 PM UTC
We are currently investigating an issue where some users are encountering the error message "code:500, "status":"internal service error" when attempting to connect their Gem and Greenhouse user accounts to finish setting up the Greenhouse integration. We will continue to update this post as new developments arise.
- resolved Feb 26, 2025, 09:47 PM UTC
This issue has been resolved and impacted users can try connecting their Greenhouse user accounts with Gem again. If you still have problems, please contact Gem Support at [email protected].
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